This bed is of surprisingly good quality. Using all “eco” material in the crafting is what coaxed me to try it. I had never heard of Tuft & Needle — the name caught my eye (I knew what it stood for) and that was what caused me to look at the ad. I’ve only had ONE foam mattress in the past 20 years that was stellar and I’d sleep like a log. The company quit making that version — nothing else from them came close. I’ve had several high end innerspring mattresses, some custom. I’ve either had tons of pressure point issues or they caused physical problem that almost paralyzed me.
So, I needed a bed to replace one that was high end latex and coils, but was impossible for me to move — it had no skeleton. When I saw that T&N was available on Amazon, I came here to research how people liked it, whether it had any chemical smell, etc. I LOVED that it is made in the USA — just like my last 3 bed purchases. I loved all the highly positive reviews. I like the cover choice. And…I like that I could get a frame from Amazon to go with the bed. So…I had it arrive via expedited shipping, set up the frame and uncoiled the bed. It raised in less than 60 seconds. There was a little sweet smell, but nothing like outgassing. I was easy to adjust on the bed and I put my Cuddle Ewe wool topper on it. Now I was concerned that this would not be firm enough but I’ll tell you that not only was it firm enough for my back, it was soft enough to keep pressure off my knees, hips and ankles. I’m shocked and pleasantly surprised. I got a queen to be cautious. The next purchase will be a king. Thank you, T&N, for delivering a high quality product that didn’t have sticker shock…and thank you, Amazon, for getting one to me so fast. I’m a happy camper for sure.
Wow! Let me start off by saying, I purchased a T&N 5″ mattress almost two years ago exactly. We recently picked up bed bugs somewhere and chose, very sadly, to part with our T&N mattress even though it looks like the protective covering on T&N mattresses prevented bed bugs from making a home there. T&N no longer sells the 5″ mattress, which was devastating news because both me and my boyfriend had been sleeping soundly and waking up without any back pain since we first purchased the 5″ mattress.
I contacted T&N and explained our situation and asked if they could somehow let us purchase another 5″ mattress. Who knows? I thought they would have some left in inventory or could work with me to get another 5″ mattress. Instead, I sent an email at around 5am on a Saturday and received an incredibly personable and thoughtful response back around noon! They responded to my concerns and offered me a new 10″ mattress FOR FREE. I haven’t had many blow-me-away service experiences lately (as in the last few years, really) and even if T&N hadn’t offered me a free mattress to replace our original 5″ mattress, I would have been delighted by the response. You won’t find better service than T&N. We had our new mattress by the end of the week!
Okay, now for the mattress details. The 5″ mattress was excellent, no doubt, and that’s why I was going right back to T&N to get another. The 10″ mattress is like sleeping on a cloud that is the perfect level of firmness no matter what your perfect level of firmness is. It’s hard to believe that a mattress can be designed in a seemingly simple way, but provide more comfort and support than any other mattress on which I’ve slept. The 10″ mattress is superior to every mattress I can remember sleeping on in my 30 years. I suffer from lower back pain that only regular yoga helps. Since I started sleeping on the T&N 5″ mattress two years ago, I have not experienced much, if any, back pain. It does not matter what size you are, firmness/softness preference, or if you are a hot sleeper – this mattress will have you sleeping through the night and waking up refreshed. Give T&N a chance and I don’t think you will be disappointed. Even if you are disappointed for whatever reason you might be,T&N will work with you through their excellent customer service. You seriously have nothing to lose with this mattress, unless you are looking to miss out on a good night of sleep. In that case, stay away from T&N because you will sleep well once you have one of their mattresses!
I upgraded to this after having the same old spring mattress for 13 years (waaaay too long). I’ve had it for around a month. I’m not a mattress expert, but I saw a lot of conflicting info in the reviews about the feel and firmness of the mattress so I’ll provide my take on this.
The top layer of the mattress contains a cooling foam material. When you touch the mattress directly, you can definitely feel the heat being pulled away from your skin. This is awesome for people like me who can’t sleep when a mattress is too warm.
As far as firmness goes, I would describe this mattress as soft, yet “supportive.” In case this is not clear, that is a compliment, not a dig, and I don’t think it should deter those looking for a firm mattress. I have chronic lower back issues and was afraid it might be too soft. That is not the case. This mattress is incredibly soft and comfortable on the top layer which is great for back or side sleeping. The lower foam layer is more dense and supportive which creates a nice supportive feel that allows the curvature of your body to sink into the mattress slightly while not putting your back and joints into uncomfortable positions. This is not a memory foam mattress so it bounces right back when you push against it. In my mind this helps it keep its form and support your back nicely.
I got the Queen for around $450 during Black Friday sales, and would absolutely buy it again. I would even pay full price for it knowing what I know now.
Note: Some people complain about gross chemical smells with these bed-in-a-box mattresses so I was very mindful of that. This mattress is of amazing quality, and there was absolutely no smell from the moment I opened it.
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